Terms and Conditions
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1. Limited Product Warranty And Limitation Of Liability
True Velocity warrants that its ammunition will be free from defects in materials and workmanship starting on the date of purchase and lasting for one year. This warranty is extended only to the customer who originally purchased the ammunition.
TRUE VELOCITY MAY CHANGE THE AVAILABILTY OF ITS LIMITED WARRANTY AT ITS DISCRETION, BUT NO SUCH CHANGES WILL BE RETROACTIVE.
True Velocity's limited warranty does not cover any damage due to transportation, improper storage or handling, improper use, failure to follow the product instructions, modifications, unauthorized repair, water damage, neglect, reloading, normal wear and tear, or external causes such as accidents, abuse, or other actions or events beyond True Velocity's reasonable control.
Contact us during the warranty period to obtain a Defective Merchandise Authorization ("DMA") number. No warranty service will be provided without a DMA number.
TRUE VELOCITY'S RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AT THE COMPANY'S SOLE DISCRETION, AND THE WARRANTY PERIOD IS NOT EXTENDED IF THE COMPANY REPAIRS OR REPLACES THE PRODUCT. REPAIR, REPLACEMENT, OR REFUND WILL BE WITHOUT CHARGE EXCEPT FOR REASONABLE SHIPPING, HANDLING, AND INSURANCE CHARGES." (I.E., THE REMEDIES). NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND TRUE VELOCITY'S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. TRUE VELOCITY'S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE WEBSITE, NOR WILL TRUE VELOCITY UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDERECT OF WHETHRE BASED UPON CONTRACT, TORT, STATUTE, OR OTHERWISE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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2. Subscription Service
In addition to these Terms and Conditions, the additional terms and conditions within this section (Section 2) apply to True Velocity's subscription service.
Payment Processing
When you sign-up for our subscription service, you expressly acknowledge and agree that True Velocity (or our third-party payment processor) is authorized to charge you for your initial order when placed and for every subscription order thereafter (in addition to any applicable taxes and other charges) for an indefinite period of time until your subscription is cancelled by you or by True Velocity. The amount you are charged may vary depending on several factors including but not limited to price changes. True Velocity reserves the right to change or update pricing at any time. You acknowledge and agree that True Velocity will not obtain any additional authorization from you for such automatic, recurring payments. The cost of currently offered subscriptions can be found on our website and may be subject to change. Please note that all transactions are processed through a third-party vendor contracted with us. We do not store any of your credit card information on our servers, local hard drives, or any external media.
Your first subscription cycle will be charged at the moment you place your order to subscribe. Your schedule for subsequent subscription cycles will be calculated from that moment in time as a series of cycles, 1 per month, which have the same day of the month as the day of the month at that time (1-31).
For any given cycle, if the day of the month to be scheduled is greater than the number of days in that month's cycle, then that month's cycle will be scheduled to process on the last day of that month. For example, if the subscription schedule's day of the month is the 30th, the cycle for February would be scheduled for either the 28th or the 29th depending on Leap Year.
You may change the day of the month you wish us to process your subscription every month at any time within 24 hours of current selection. If the new day of the month chosen is yet to occur within the month at the time that it is changed, your subscription may be processed that month.
If your selected payment profile is expired, or fails to charge, True Velocity will attempt to use any of your other saved payment profiles. If all eligible payment methods on file are declined for three consecutive cycles, True Velocity will suspend your subscription and send you a communication that this has occurred. If you update your payment profile, the suspension will be removed, and billing will resume according to these terms.
Delivery Hold
If carrier cannot complete delivery, your subscription will be put on hold. True Velocity will attempt to contact you to obtain corrected information. If we can obtain this information, the subscription will be shipped to the corrected address and the hold will be removed.
Service Hold: Need a break? You may place a hold on your subscription at any time by logging in to your account and visiting the "Account" section or by contacting us.
Cancellation
You may cancel your subscription at any time; however, cancellations must be made forty-eight (48) hours before the commencement of the next subscription cycle to avoid being charged. Note that once a subscription order has begun processing in True Velocity's Distribution Centers, it cannot be cancelled. No orders may be cancelled after shipment. For any order that is successfully cancelled, payment pre-authorization related to that order will be cancelled as well. Users will not be charged for cancellation.
To cancel your subscription and all associated future orders:
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Log in to your "Account"
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Click on "Subscriptions" if not already on the Subscriptions Tab.
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On the next page, click the text link "Cancel Subscription" next to the subscription you would like to cancel.
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Follow any prompts to select and confirm your subscription cancellation.
For more information about how to cancel your subscription and other related questions, please contact us and a customer care representative will assist you with cancelling your subscription.
Please note that an email or voicemail stating a request to cancel is not a cancellation. Cancellations must be done through your online account or confirmed by a customer care representative.
Please note that your subscription account may only be cancelled by the registered user, the holder of the valid credit card on file, or by True Velocity. You may resubscribe at any time provided that True Velocity reserves the right to not permit resubscription where True Velocity has previously elected to terminate a subscription by you.
Account Information
Member Account, Password, and Security: You are responsible for maintaining the confidentiality of your password and account. You agree to: (a) immediately notify True Velocity of any unauthorized use of your password or account or any other security breach, and (b) ensure that you exit from your account at the end of each Site session. True Velocity will not be liable for any loss or damage arising from your failure to comply with this Section.
Account Information: True Velocity may ask you for certain information including your name, email address, mailing address and credit card information (collectively, "Account Information"). Your Account Information must be up-to-date and accurate at all times. You agree that you are solely responsible for the accuracy and content of your Account Information. True Velocity's Privacy Policy, which is incorporated herein by reference, explains what information we collect from you, how we collect it, how we use it, and how we protect it.
Account Transfer Prohibited: You may not transfer or sell your True Velocity account or username to any other party. You are fully responsible for all activity of your True Velocity account and username.
Termination: True Velocity reserves the right to terminate this agreement at any time provided you receive a refund for any product paid for but not delivered.
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3. Order Cancellations
While True Velocity does not accept returns, the company will do its best to accommodate order cancellation requests made within 48 hours of order placement. Note that once an order has begun processing in True Velocity's Distribution Centers, it cannot be cancelled. No orders may be cancelled after shipment. For any order that is successfully cancelled, payment pre-authorization related to that order will be cancelled as well.
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4. Returns
All sales, including but not limited sales of ammunition, ammunition components, and merchandise, are final. True Velocity will not accept returns.
While items are not eligible for return, True Velocity is committed to its customers' 100% satisfaction. Please contact us for more information.
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5. Payment
At the time of checkout, you agree to pay to True Velocity any purchase amounts, including but not limited to sales price, shipping, and taxes.
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6. Force Majeure
Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any of your obligations to make payments to us hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") reasonable control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquake, other potential disaster(s) or catastrophe(s) such as epidemics, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other similar events beyond the reasonable control of the Impacted Party. The Impacted Party shall give notice within 10 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 30 consecutive days following written notice given by it under this Section 25, the other party may thereafter terminate this Agreement upon 30 days' written notice.
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7. Lead Times
True Velocity lead times are estimates and we make every attempt to ship within the time specified. All ammunition orders are shipped UPS Ground. Most orders will ship within 15-20 days after an order is placed but this is not a guarantee as shipping times may vary based on many factors including but not limited to material availability outside of our control. Delivery times may vary based on carrier. Customers will receive an e-mail notification providing tracking and processing information.
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8. Shipping
True Velocity ships ammunition in accordance with federal, state, and local packing, labeling, and other requirements and in accordance with shipping provider policies. True Velocity's responsibility for your package ends with the company's delivery of the package to the shipping provider. If your package arrives damaged, you must notify True Velocity immediately to report any damages. No refunds will be provided if the package is damaged or lost.
True Velocity does not ship ammunition via air, via the United States Postal Service, or outside of the continental United States. True Velocity does not ship to P.O. Boxes. Ammunition cannot be held at any UPS location other than a distribution/shipping center. If you choose to have your package held at an Office location the package will be returned to True Velocity because of its nature. True Velocity reserves the right to charge additional shipping charges to ship the order back to you at another location.
Presently, True Velocity does not ship ammunition to Alaska, California, Connecticut, Hawaii, Illinois, Massachusetts, New Jersey, New York, or Washington D.C., or to any foreign country or U.S. Territory.
Shipping charges are applied per order as displayed during checkout. If you place multiple orders at one time, you will incur shipping charges for each order placed and agree to pay shipping charges per our Terms and Conditions upon checkout. True Velocity reserves the right to consolidate multiple orders into one shipment. If orders are consolidated, no shipping charges will be refunded.
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9. Additional Terms
Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices, disclaimers, conditions, rules, or other terms contained within True Velocity marketing or order confirmation emails or text messages or current Available Offers (the "Additional Terms"), including but not limited subscription offers, product sale or discount conditions, giveaways, sweepstakes, promotions, special offers, or other similar features. Your use of our Site confirms your unconditional acceptance of the Additional Terms. If these Terms and Conditions conflict with such Additional Terms, such Additional Terms will govern and apply to your use of that portion of our Site.
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10. Available Offers
True Velocity Available Offers may vary by location and online. Certain Available Offers may require you to log in to your True Velocity account to claim the offer. In all cases, True Velocity reserves the right to limit quantities. Descriptive, typographical, and/or photographic errors are subject to correction, and True Velocity shall not be bound by or responsible for such errors. Available Offers are subject to change, alteration, or termination by True Velocity at its sole discretion at any time without notice.
For True Velocity's current Available Offer and their related Additional Terms, visit Available Offers .
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11. Indemnity
You agree to indemnify and hold True Velocity as well as its owners, employees, and agents harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses in relation to any claims or actions brought against True Velocity arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
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12. Goods Not For Resale Or Export
You agree to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying products or services from the Site for your own use only, and not for resale or export. Products and services purchased from the Site may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations (collectively, "Export Regulations").
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13. Assignment
You will not assign any of your rights or delegate any of your obligations under these Terms and Conditions without our prior written consent. Any purported assignment or delegation in violation of this Section 11 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms and Conditions.
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14. No Third-party Beneficiaries
These Terms and Conditions do not and are not intended to confer any rights or remedies upon any person other than you.
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15. No Waivers
The failure by us to enforce any right or provision of these Terms and Conditions will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of True Velocity Ammunition, LLC.
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16. Notices
(a) To You. We may provide any notice to you under these Terms and Conditions by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
(b) To True Velocity. To give True Velocity notice under these Terms and Conditions, you must contact us by personal delivery, overnight courier or registered or certified mail to True Velocity Ammunition, LLC at 1036 Nicholson Road, Garland, Texas 75042. We may update the address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
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17. Errors And Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice (including after an order has shipped). Such errors, inaccuracies, or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on inaccurate pricing or availability information, to the extent permitted by applicable law.
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18. Severability
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
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19. Entire Agreement
These Terms and Conditions, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these terms.